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Refund Policy

Cancel a GraffForge digital subscription any time and keep access until the period ends. Waffo Pancake is the merchant of record. Request a refund within 7 days of the first charge at support@graffforge.com.

Merchant of record

Paid GraffForge plans are digital subscriptions. Waffo Pancake is the merchant of record and payment processor. Waffo Pancake charges the payment method you provide, collects any taxes shown at checkout, renews the subscription, and processes approved refunds. GraffForge does not collect or store card numbers.

The current monthly plans are:

  • Standard: $13.99 USD per month, with 75 generations.
  • Premium: $27.99 USD per month, with 180 generations and commercial usage under the License.

Your first billing cycle starts when the initial payment is confirmed. The subscription then renews automatically each month until you cancel it.

Cancel any time

You can cancel at any time from GraffForge Billing, which opens the Waffo Consumer Portal, or directly in the Waffo Consumer Portal. You can also email support@graffforge.com from the email address on your account.

Cancellation stops future renewals. It does not, by itself, refund the current period. Paid access and any unused allowance stay available until the end of the current paid billing period, then expire. Unused generations do not roll over.

Refunds

Because the service is an intangible digital subscription and access starts immediately, ask for a refund within 7 days of the first charge. Email support@graffforge.com from your account email and include the Waffo transaction ID and the reason for the request. That is the support contact published in the Terms of Service and the Privacy Policy.

A full refund of the first charge may be approved when all of the following are true:

  • You are a first-time subscriber.
  • The request arrives within seven calendar days of that initial charge.
  • You have not used any generation from the paid allowance.

A full refund may also be approved when the same charge was processed more than once, the amount was a confirmed billing error, or applicable law requires a refund that cannot be waived.

Renewal charges are not refunded only because a subscription was not cancelled before the renewal date. GraffForge does not offer partial refunds. An approved refund may end the refunded subscription and remove the unused allowance from that charge. If you think a charge is wrong, contact support@graffforge.com before opening a chargeback.

Contact

Billing, cancellation, and refund questions go to support@graffforge.com. The Terms of Service are the full subscription contract.